Post Type: Help
The definition and meaning of a Client Engagement Specialist: Client Engagement Specialist is a specific type of sales role. Client Engagement Specialist is a sales role involving devising strategies to build positive relationships with clients that will result in sales, typically driven by research and analysis to identify client needs, and correctly positioning solutions to address those needs.
A client engagement specialist (CES) salesperson is a professional who is responsible for building and maintaining relationships with existing and potential customers. They work closely with clients to understand their specific needs and challenges, and then develop and implement customized solutions that help them achieve their goals.
The role of a CES salesperson begins with building and maintaining relationships with existing and potential customers. They will work to understand their needs and challenges, and will provide them with the guidance and support they need to achieve their goals. This may involve identifying new business opportunities, developing new sales channels, or implementing new technologies.
The CES will also be responsible for identifying and pursuing new business opportunities with existing customers. This may involve upselling or cross-selling products or services, developing new sales channels, or implementing new technologies. They will work closely with the customer to implement the solution, providing guidance and support as necessary.
The CES is also responsible for working closely with other members of the sales team to develop and implement effective sales strategies and tactics, and to track and report on key performance indicators. They will also be responsible for ensuring that the customer is satisfied with the service provided, and for managing and resolving any customer complaints or issues that arise.
The CES is also responsible for creating and maintaining a positive customer experience throughout the entire customer journey. They will ensure that all customer interactions are efficient, effective and satisfying. They will also be responsible for tracking customer satisfaction and feedback and for implementing improvements based on that feedback.
Overall, a CES salesperson plays a critical role in building and maintaining relationships with existing and potential customers. They are responsible for identifying and pursuing new business opportunities, providing guidance and support to customers, and working closely with other members of the sales team to develop and implement effective sales strategies and tactics. Through their efforts, CES salespeople help customers achieve their goals and help their company grow revenue and improve customer satisfaction.
View more sales roles and sales job descriptions in the glossary.