Solutions Engineer

The definition and meaning of a Solutions Engineer: Solutions Engineer is a specific type of sales role. Solutions Engineer is a sales role that is a hybrid of sales and engineering and acts as liaison that facilitates aspects the sales process for technologically and scientifically nuanced or complex products.

A Solutions Engineer is a salesperson who specializes in designing and implementing technical solutions for customers. They work closely with the sales team to understand the customer's business needs and provide technical expertise to design and implement solutions that will meet those needs.

The role of a Solutions Engineer begins by working with the sales team to identify potential customers and understand their specific needs. They will then work with the customer to gather information about their current systems and infrastructure, and assess their current and future requirements. Using this information, the Solutions Engineer will design and propose a solution that will meet the customer's needs.

A Solutions Engineer must have a deep understanding of technology and the ability to think strategically. They must be able to understand the customer's needs and communicate how their solution can meet those needs. They must also be able to explain the technical aspects of the solution to both technical and non-technical stakeholders, and be able to handle rejection and overcome objections. They must also be able to work effectively with cross-functional teams, including product development and engineering teams, to ensure that the solution is delivered on time and on budget.

The Solutions Engineer must also be able to manage multiple projects and tasks simultaneously and be able to track their progress and measure their success through the use of metrics such as conversion rates and customer retention rates.

In addition, Solutions Engineer will be responsible for providing technical support to customers, including training, troubleshooting and maintenance of the solutions they provide. They will also be responsible for staying current on new technologies, products and market trends, and help the company to evaluate and incorporate new solutions.

In summary, a Solutions Engineer is a salesperson who specializes in designing and implementing technical solutions for customers. They work closely with the sales team to understand the customer's business needs and provide technical expertise to design and implement solutions that will meet those needs. The Solutions Engineer must have a deep understanding of technology, the ability to think strategically, ability to understand the customer's needs, communicate how their solution can meet those needs and explain the technical aspects of the solution, and be able to handle rejection and overcome objections. They must also be able to work effectively with cross-functional teams, manage multiple projects and tasks simultaneously and track their progress and measure their success through the use of metrics. They are also responsible for providing technical support to customers, including training, troubleshooting and maintenance of the solutions they provide and staying current on new technologies, products and market trends.

View more sales roles and sales job descriptions in the glossary.