Channel Sales Executive – Managed IT Services (20% Recurring Commission)

Sales Executive — RetainIT

Phoenix Metro, AZ | 20% Monthly Commission | Near Real-Time Response Model

The Product You're Selling

Most MSPs sell the same thing: a helpdesk, a ticket queue, and a monthly invoice. The customer calls, waits, gets routed, waits again, and eventually someone who's never touched their network starts troubleshooting from zero.

RetainIT doesn't do that.

RetainIT runs on HYPER Response. The client doesn't wait for a technician to see the ticket — they don't even open a ticket. They send a message in whatever chat client they already use, and the system fires immediately. Not "someone will get back to you." Mitigation begins the moment they hit Enter. Every client's environment is already loaded — network topology, access paths, credential custody, recovery priorities. When they message "email is down," the response already knows their mail flow. No discovery process. No repeating your setup. Just a DM and the machine is already in motion. That's the difference between break-fix and RetainIT — we didn't build a helpdesk queue, we built a response system.

How RetainIT Operates

RetainIT is built so you never have to explain your setup twice.

1. We already know your setup before anything breaks. We map your office before the first problem happens — your people, your computers, your network, the apps you run, who to call when things go sideways. When something breaks and you message us, we're not starting from scratch asking "what's your email provider?" We already know.

2. We get into your systems the right way. No sketchy remote desktop tools. No "click this link and type in this code." We connect through secured, auditable channels that keep your network locked down and your cyber insurance provider happy. Access is controlled, logged, and encrypted — not the Wild West.

3. You message us and it's already being handled. Because we already know your environment, most common problems get solved in minutes. Email goes down? We're already on it before you finish typing. Someone locked out of their account? Fixed, not "we'll create a ticket and get back to you." The heavy lifting is automated so actual humans make the calls that matter. You experience it as "I messaged them and it was fixed."

4. Our job is keeping you working, not closing tickets. We don't measure success by how many tickets we closed this week. We measure it by whether your people are working, your network is stable, and your business didn't skip a beat. Tickets are just paperwork — uptime is the product.

5. Security that actually means something. When your bank, your insurer, or a client asks "how do you handle security?", most businesses panic. We keep the access controls, records, and evidence trails organized so when that audit hits, you're not scrambling. We don't stamp you "certified" — we get you ready so the certifier says yes. Most IT companies treat security as a checkbox. We build it into how we operate.

6. Phoenix — we're local, not a call center. We serve small businesses across Phoenix, Scottsdale, Tempe, Mesa, Chandler, Glendale, Peoria, and Gilbert. We're not a 1-800 number. We're not overseas. When you need someone on-site or a real conversation, we're here.

We can do remote out of state sites as well.