From Objection to Opportunity:
Objections are rarely what they sound like.
“Too expensive” is often about risk.
“Not a priority” usually means unclear impact.
“Send me more information” often means uncertainty.
Top reps don’t fight objections, they interpret them.
Pushback is a sign the buyer is engaged. Indifference is the real enemy.
Elite sellers listen for:
They respond with curiosity, not defense.
Instead of rebutting objections, they:
This keeps the conversation collaborative rather than adversarial.
Great reps don’t minimize risk, they surface it.
They say things like:
By naming risk, they normalize it, and reduce it.
The result is trust, not tension.