Mia Chan

I’m a client focused customer experience and operations professional with a strong background in sales conversion, relationship building, and service based entrepreneurship. Over the past several years, I’ve grown my career by creating loyal client communities, improving operational efficiency, and driving revenue through clear, strategic communication. I started my journey in the beauty and wellness industry, where I developed a reputation for delivering personalized service, building trust quickly, and maintaining exceptional client retention. As a lash artist and esthetician, I managed scheduling, client communication, inventory, and compliance, all while consistently upselling, educating clients, and strengthening long term relationships. In 2022, I launched and managed my own business, overseeing everything from operations and CRM management to social media strategy and client experience. Running my own company sharpened my ability to solve problems quickly, stay organized, and deliver high-quality service under pressure. It also strengthened my skills in sales, process improvement, and customer success. Today, I bring that same commitment to communication, efficiency, and relationship-building into every professional environment. I’m passionate about helping clients feel supported, creating smooth day to day operations, and contributing to team growth through both strategy and service.